Our clients had found a house they wanted to buy and had introduced it to the agents they were dealing with in respect of other houses. Despite the fact this was a windfall for the agents, they added 12,000 euros to the price acceptable to the sellers. This was almost 12% of the price, against a local norm of 3%. The agents’ lawyers then produced a contract which would have been detrimental to our clients and they also proved reluctant to provide us with information and the relevant papers. Thanks to our efforts, the situation was clarified and the agent was removed from the process. The purchase was then progressed directly with the sellers, not only avoiding legal problems in respect of our clients’ title but also saving them a considerable sum of money as well.